Wendy Welser, Unit Manager
- Do-it-yourself Online! Use this 24/7 link to make online payments, manage your water account, locate essential municipal information, and report a problem.
The City of Ann Arbor government office--including the Customer Service Center and the 15th District Courts--will be closed on Monday Jan. 16, 2012 for the Martin Luther King, Jr., holiday. The city's trash and recycling collection programs will provide services without interruption on MLK Jr., Monday and throughout the week. Safety services and utility operations will maintain 24-hour schedules. Calendar of City of Ann Arbor events, presentations, holidays.
The consolidated Customer Service and Payment Center routes city calls and requests associated with the city switchboard, Project Management, Solid Waste, Street Maintenance, Water Utilities, Traffic Control, Parking, Treasury (payment processing for water, parking tickets, property taxes, and solid waste), and provides general information for walk-in customers. This unit is also responsible for water utility meter reading, installation, repair, billing, backflow prevention inspections and certifications. Right-of-Way applications are handled through the Customer Service Center. Calls and requests concerning traffic engineering, including signal timing, speed limits, sign installations, and traffic calming, are handled by the Project Management Unit.
Call (734) 794-6000 to reach the City Of Ann Arbor's main line!